9833 Walnut Street Apt Q102 Dallas, TX 75243 | 214-254-1502 | 

emzeventplanning@gmail.com

Motivated individual seeking customer service representative role at a growing company which will allow use of good people skills and reliable work ethic in a fast-paced environment

Skills

·  Highly skilled in providing information regarding products and services of the company.

·  In-depth knowledge of taking orders, compute charges, and administer billing or payments.

·  Hands-on experience in reviewing, updating or making changes to customer accounts.

·  Track record of listening and responding to customers’ needs and concerns.

·  Able to handle returns and complaints effectively.

·  Demonstrated ability to record details of client contacts and service history.

·  Proven ability to determine answers and solutions quickly.

·  Special talent for handling irate and angry customers.

·  40-50 wpm keystroke speed.

·  Fundamental PC skills.

Software

·  Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel and Outlook

March 2015 to Current

Customer Service Representative ,      American Management Staffing            Plano, Texas

Lone Star Cold Storage

·  Provided timely and accurate information to incoming customer order status and product knowledge requests.

·  Processed customer orders/changes according to established department policies and procedures.

·  Processed orders and verified inbound receipts for accuracy. Run stock reports to check for product availability and accuracy of inventory records.

·  Assured proper and timely invoicing of accounts and verify computer generated invoices.

·  Performed other related duties as assigned by Supervisor.

·  Addressed customer issues and ensure effective and long-term problem resolution.

November 2014 to March 2015

Data Entry Clerk,                          Paramount Staffing                                            Irving, Texas

Napa Auto Parts

·  Organizing files and collecting data to be entered into the computer.

·  Analyzing the data for errors.

·  Reporting problems with the data.

·  Accurately entering information into various computer programs.

·  Keeping sensitive customer or company information confidential.

January 2014 to November 2014

Administrative Assistant,            Paramount Staffing                                             Irving, Texas

Nobile Logistics

·  Responsible for answering and routing calls.

·  Providing Exceptional Customer Service to Clients and Customers. 

·  Greeting visitors, and handling inquiries from the public.

·  Filing, scanning, faxing, as well as typing specific documentation.

·  Responsible for coordinating incoming and outgoing mail.

·  Prepared general correspondence and customer assessments as needed.

·  Occasionally worked on special projects.

·  Collect payments on past due bills.

·  Processed independent carries payroll.

September 2010 to January 2014

Customer Service Team Lead & Collections ,       U.S. Connect                   Southlake, Texas

·  Provided team leadership and coaching.

·  Providing Exceptional Customer Service to Clients and Customers. 

·  Focus the team on the tasks at hand and internal and external customer requirements.

·  Coordinate team logistics.

·  Communicate team status, task accomplishment, and direction.

·  Other duties included recruiting staff, payroll, and work schedule.

·  Collect payments on past due bills.

·  Organize list according to severity of delinquency.

·  Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

March 2007 to August 2010

Technical Support Representative,                          Apple Inc.                         Addison, Texas

·  Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

·  Providing Exceptional Customer Service to Clients and Customers.

·  Gathering customer’s information and determining the issue by evaluating and analyzing the symptoms.

·  Diagnose and resolve technical hardware and software issues.

·  Research required information using available resources.

·  Staying current with system information, changes, and updates.

·  Collect payments on past due bills.

September 2001 to February 2007 

Customer Service Representative,                 Greyhound Bus Lines                   Dallas, Texas

·  Provides schedule, routing, transfer and current fare information to customers.

·  Prepares accurate travel documents (tickets) either by computer or handwritten.  Reissues or re-routes tickets, if necessary.

·  Accepts payment for ticket transaction.  Provides accurate change or charge document.  Follow proper cash handling procedures.

·  Presents ticket enclosed in envelope with gate number and departure time affixed.  Affix strap portion of baggage tag to baggage.  Staple customer’s baggage claim portion to ticket envelope.

·  Determines that ID tags are attached to all baggage.  Ensure baggage meets transportation requirements.  Charges for excess baggage.  Properly completes baggage check.  Encourages customers to carry-on small articles.

·  Informs customer to take tagged baggage to coach side or uses special handling tags as needed.

·  Updates schedule monitors, information boards and/or uses PA system to convey current information to customers.

·  Completes End-of-Shift report ensuring all supporting documents and deposit information are together.  Prepares blue slips to explain all discrepancies.

·  Follows core standards with all customers.

·  Directs customers to appropriate areas of the terminal to obtain desired services and answer phones.

·  Directs passengers to correct loading gates or areas for departures and connections.

·  Checks station area, baggage and express areas frequently for stray and/or lost and found items and processes promptly.

·  Performs other duties as assigned.

2001

High School Diploma ,  Cornerstone Christian Correspondence School